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Control and management system for telephone traffic
Serviber BS is a control and management system for telephone traffic which is able to capture data pertaining to incoming, outgoing and internal calls made via one or more telephone switchboard. The system can process and analyse this information and provide the company's communications manager with detailed and invaluable information about how telephone resources are being used.
- Information, planning and administration of telephone expenses.
- Rationing the use of the company's telephone resources.
- Ideal method for budget control.
- Control of abuse and bad use of the telephone. Savings via self-regulation.
- Provides an up-to-date and detailed inventory of the company's telephone resources.
Characteristics
- Tariffing for traditional switchboards and VoIP devices (Ericsson, Alcatel, Siemens, Nortel, Philips, Cisco, etc.).
- Management of tariffing for private voice networks.
- Installation via local and/or centralised architecture.
- Supports connection diagrams via V24 or FTP.
- Web call accounting module (optional).
- Multioperator.
- Designed for Windows. The user interface is similar to Outlook making it easy for the user to learn how to use the programme.
- Graphic display of the company's telephone organisational structure with no limitation on the number of levels used.
- Simple configuration of the system parameters: users, switchboards, connecting lines, extensions, tariffs, cost patterns, timetables, holidays, etc.
- Cost control. It detects if an extension has exceeded the consumption expected for a specific period; based on the configuration used, it can notify the administrator of this situation via e-mail and/or block the extension.
- Automation of tasks.
- Generates queries and reports.
- Integration with other applications such as text processors, calculation programmes, databases, accountancy programmes, etc. via exportation in ASCII format.
- Updating of tariffs via Internet.
- Security, alarms and address book.
- Telephone directory.
Serviber BS is the ideal solution for finding out about the costs associated with the communication activities generated by each business unit or department, offering a way of achieving a rational use of the company's telecommunication resources.
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