Inventory Management

Communications inventory management system

Serviber GI is a system based on tools which record, monitor and resolve incidences to help improve the control and management of communications resources and the services the company provides to users.

• Inventory of fixed telephony equipment and services: telephone switchboards, types of line, localization of extensions, users, allocation of extensions, teams, record of use, contracted services, etc.
• Inventory of mobile telephony equipment and services: characteristics of the mobile terminal and record of use, holder, organic assignment, public and private numbering, card details (number, PIN, PUK, IMEI, etc.), links, services available, etc.
• Inventory of data equipment and services: brand and model of equipment installed, MAC addresses, IP addresses and configuration of the devices, series number, type of data line, defined VPNs, physical location, etc.
• Management of incidences (ticketing): notification of incidences to users via a single reception point, management and resolution of incidences reported, knowledge base enabling centralised information regarding the resolution of faults, problems, programme management, etc. accessible to technical support and/or maintenance personnel.
• Reports and statistics regarding the current status of the company's communication resources inventory and details of the level of internal services the company provides to users (employees) for managing and resolving incidences.

Serviber GI shares data with other solutions that form part of the Serviber Platform and can be used with other applications and/or corporate company directories.

It has been developed using J2EE technology and its web interface enables a certain level of personalisation so it can be adapted to the company's style guide as well as the inventory management model and technical support service being offered.

Serviber GI is an effective tool for simplifying the management of incidences and improving the service provided to users of the company's corporate communications network.