CTI Solutions for call centres
Companies need to maintain direct contact with their clients in order to encourage client loyalty and increase sales and must take advantage of each and every contact opportunity.
With the intention of improving company customer services, we have implemented a call centre (or contact centre) application which channels all the calls received by the company's clients and suppliers.
The application of CTI (Computer Telephony Integration) and IVR (Interactive Voice Response) solutions increases the efficiency of call centres by enabling functions such as access to a corporate database via telephone or call routing based on IT and telephone settings.
AT4 wireless offers a combination of CTI and IVR tools aimed at improving customer service processes in call centres.
- SmartSuite Platform, a combination of CTI applications for incoming and outgoing calls in call centres.
- IVR Platform, a combination of Interactive Voice Response solutions for automising and managing telephone calls. Includes simple automatic operator and transfer functions as well as more complex features that involve accessing a company's database or providing personalised information.
These solutions have been developed entirely by the AT4 wireless technical team.
AT4 wireless has particular experience in implementing CTI-IVR solutions in sectors which require specialised telephone response applications.
- Over 12 years in the market providing value added solutions.
- From 4 to 360 voice channels.
- Over 1,500 lines installed.
- Specific solutions for public administrations and private companies.
The CTI and IVR solutions offered by AT4 wireless enable the user company to enjoy significant advantages and benefits:
- A greater number of calls attended to, improvement in the service offered and an increase in productivity and sales.
- Personalised response to telephone calls increasing the level of client loyalty.
- Reduction in costs due to the optimisation of company personnel and material resources.
