The SmartSuite Platform offers a series of CTI and outgoing applications for telephone call centers.

The IVR Platform is made up of a series of interactive voice response systems for the automatic response to and management of telephone calls. It includes everything from simple automatic operator functions and transfer to more complex functions which require database consultation and personalised information.

Features:

• Increase in the number of calls attended.
• Improvement in the service offered, positively affecting productivity and sales.
• Personalised response to calls.